CHI Fitness has denied reports that it will honour membership transfers from True Fitness Malaysia, following the chain’s closure last week, said The Star today.

All True Fitness and True Spa centres in Malaysia were shut down on Saturday as the business was no longer financially viable.

True Fitness said it had made arrangements with CHi Fitness to transfer memberships and personal training sessions and this can be done via online redemption.

CHi Fitness denied this, saying: “All terms of redemptions have been set by True Fitness Malaysia. We regret that CHi Fitness will not be able to facilitate service redemption queries”.

Members of the now-defunct gym chain would have to settle for monthly vouchers purchased by True Fitness, CHi Fitness said. 

“In light of the recent True Fitness closure, we would like to clarify that we have no contract or arrangement to honour or takeover any commitment from True Fitness,” the company said in its Facebook page yesterday.

Both companies are unrelated. 

True Fitness had told members that there would be no refunds. CHi Fitness operations director Ashley Paulus said CHi Fitness would not be taking over any membership.

“They have asked to purchase 20,000 one-month membership passes from us… we have agreed to honour them over the period of two years” she was quoted as saying by The Star today. 

True Fitness was still in the process of purchasing one-month membership vouchers, she said. 

True Fitness abruptly closed of the company’s operations in Thailand and Malaysia over the weekend. The closures came despite earlier announcements by CEO Patrick Wee that the company will expand into China with 20 new clubs over the next three years, and that it might list on a stock exchange. 

The True Group was established in Singapore in 2004 and has 10 outlets in the city state, including eight True Fitness outlets. It also has outlets in Taiwan and China. – June 13, 2017.