THE government has recommended that the name of the Touch ‘n Go (TNG) Visa card be changed so as not to confuse users as the name “TNG” is synonymous with the toll payment system, said Domestic Trade and Cost of Living Minister Salahuddin Ayub.

It is one of the immediate actions directed by the ministry in an engagement session with TNG management to resolve issues arising from its card services, he said.

Salahuddin said TNG needs to explain to users that its Visa prepaid cards are only for purchasing goods and services and for withdrawing money.

“This card cannot be used to pay tolls and public transport fares,” he said in a statement.

Salahuddin said TNG has been instructed to carry out advocacy and send early notifications to users to inform them of the expiry of the card period, in addition to improving methods and speeding up the process of refund and balance transfers.

TNG was instructed to add card sales centres and in locations other than existing centres in KL Sentral and Bangsar, in addition to asking online business platform providers to take down advertisements selling TNG cards by third parties that do not have permission to sell the cards, he said.

“TNG was given one week to produce the next follow-up action plan,” he said.

Salahuddin said the ministry’s enforcement division will take legal action against any party that sells TNG cards above the price set by the issuer under the Price Control and Anti-Profiteering Act 2011. – Bernama, January 25, 2023.