Business owners need automation, AI training, SME associations say

Alfian Z.M. Tahir

South Korea Land Minister Noh Hyeong-ouk tests an unmanned excavator. SME associations say Malaysian businesses are not making the effort to digitalise and adopt modern processes, and as such are being left behind by regional competitors. – EPA pic, February 4, 2022.

SMALL businesses (SMEs) not moving towards digitalisation because they lack training in automation or artificial intelligence (AI) technology, business associations said.

They said the government must provide help, including bringing in foreign experts, to improve the SME owner skill base.

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