Fill gaps so nobody slips through

Emmanuel Joseph

Online services, which are increasingly crucial, can be easily accessed using smartphones these days. There is a need to ensure the elderly, migrant workers and low-income earners don’t miss out. – The Malaysian Insight file pic, May 13, 2020.

TIMES of crisis often expose weaknesses in the system, which go on to shape the public’s attitudes and responses to hardship.

As Malaysia prepares for the “new normal”, gaps in the delivery system have become more obvious than ever, as they are visible vectors for an invisible threat.

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