Billing dispute most common complaint of telco subscribers

Following the introduction of mandatory standard access pricing (MSAP) in June, complaints over price have showed a significant increase from last August with 13 complaints received in Q3 to make 64 complaints in total this year of September. – EPA pic, October 31, 2018.

THE Communications and Multimedia Consumer Forum of Malaysia (CFM) received the highest number of complaints in the third quarter (Q3) of 2018 with 1,496 complaints, compared with the first two quarters of the year, which saw 3,266 complaints combined.

“Out of the total number of complaints, CFM successfully resolved 86% of complaints in less than 15 days as set out in the general consumer code of practice for the Communications and Multimedia Industry Malaysia,” said CFM chairman Mohamad Yusrizal Yusoff who chaired CFM’s 17th annual general meeting in the MCMC Auditorium in Cyberjaya, today.

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