Billing dispute most common complaint of telco subscribers


THE Communications and Multimedia Consumer Forum of Malaysia (CFM) received the highest number of complaints in the third quarter (Q3) of 2018 with 1,496 complaints, compared with the first two quarters of the year, which saw 3,266 complaints combined.

“Out of the total number of complaints, CFM successfully resolved 86% of complaints in less than 15 days as set out in the general consumer code of practice for the Communications and Multimedia Industry Malaysia,” said CFM chairman Mohamad Yusrizal Yusoff who chaired CFM’s 17th annual general meeting in the MCMC Auditorium in Cyberjaya, today.


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