Allow flexibility in new refund rules, says Tony Fernandes

Updated 1 year ago · Published on 30 Aug 2024 3:45PM · 2 Comments

Capital A Bhd’s chief executive officer Tony Fernandes says Transport Ministry’s new refund rule should apply to all stakeholders, including airport operators, and not just airlines. – Facebook pic, August 30, 2024.

THE transport ministry’s new refund rule should apply to all stakeholders, including airport operators, and not just airlines, says Capital A Bhd’s CEO, Tony Fernandes.

Fernandes also mentioned that the rule should include some exclusion clauses, as delays could be caused by suppliers, air traffic control, and information technology outages.

“It is fair if the airline is at fault, but it is always easy to blame the airline. There are many issues, like the recent CrowdStrike problem, where systems fail, and also weather,” he said after witnessing AirAsia’s inaugural flights to Sabah and Sarawak from Sultan Abdul Aziz Shah Airport in Subang today, as reported by Bernama.

Fernandes stated that there have been significant supply chain issues, affecting all airlines.

“However, we do not need to be told to refund passengers because we already do that.

“Running an airline is challenging, and we depend on suppliers to provide us with engines and spare parts, for instance,” he said.

He said that the global CrowdStrike IT outage caused airlines to lose millions in revenue and led to chaos.

Airlines need answers and compensation, he said, adding that the low-cost carrier has been consulting with an American lawyer on the matter.

On 28 August, Transport Minister Loke Siew Fook announced that, starting from 2 September, airlines will be required to offer passengers the option of a full refund for flight delays of five hours or more.

Last month, major institutions such as airlines, banks, media channels, and hospitals worldwide were affected by an IT outage linked to US cybersecurity firm CrowdStrike Holdings Inc. – August 30, 2024.

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