A FOUR-DAY system upgrade will take place from November 17 to 20, during which Employees Provident Fund (EPF) members will not be able to perform real-time online transactions.

In a statement, EPF said the system upgrade will result in a temporary disruption that will hamper members’ access their EPF accounts or conduct online transactions.

It said the EPF Contact Management Centre will also be temporarily unavailable during the upgrade.

“The EPF branches will remain open. However, transactions will only be completed after the service adjustment period,” EPF said.

“Members and employers are encouraged to plan their financial needs accordingly ahead of the service adjustment period and to visit the EPF branch when the system becomes available on November 21.

“All pending transactions or requests will be processed after the upgrade.

“We acknowledge that this may cause some inconvenience. However, we envisage this upgrade will result in a more efficient and robust infrastructure, offering substantial benefits.” – November 15, 2023.