BASE prices and licensing issues in the courier industry need to be examined to ensure the sector is competitive and does not negatively affect consumers and workers’ incomes, said Communications and Digital Minister Fahmi Fadzil. 

Fahmi said he would meet with the Association of Malaysian Express Carriers and the chief executive officers of courier companies to get their views and gather data to be included in Budget 2024. 

“I have asked the Malaysian Communications and Multimedia Commission (MCMC) to look into not only the requests of some parties but to study the impact on the ecosystem, workers’ income as well as other aspects. 

“Currently, the cost-of-living issue is pressing, so decisions that we make must take into account the industry’s sustainability and not burden the consumers. It must go hand-in-hand with how the industry is coordinated and managed,” he said after launching Courier Industry Appreciation Day today. 

Fahmi said several aspects of the courier industry should be reviewed with the help of other agencies including the Malaysia Competition Commission regarding automation, safe and careful handling of data, and dumping that led to unfair competition in the industry. 

He said the courier industry is essential as it provides job opportunities to more than 160,000 people, in addition to 100,000 workers involved in the p-hailing services. 

“Hence, any policy made should consider the huge workforce,” he said, adding that he had also asked MCMC to look into licensing approval to better regulate the industry.  

In his speech earlier, Fahmi said the government through MCMC had initiated the National Courier Accelerator Plan in 2021 to support the postal and courier industry’s growth towards achieving 30 parcels per capita by 2025 and providing first-class courier services to consumers through the foundation of 4Rs. 

The 4Rs refer to reliability, reach, relevance, and resilience. 

“It is hoped that this initiative will further push the courier industry to grow from strength to strength as the main engine in ensuring the success of e-commerce and the digital economy in Malaysia,” he said. – Bernama, July 4, 2023.