THE Credit Counselling and Debt Management Agency (CCDMA) has determined that about 20 of its customers have had personal information – names and identity card numbers – published by cybercriminals on the dark web.  

“We anticipate and are preparing for the criminals to publish more information including additional customer names and NRIC (numbers),” the agency said in a statement today. 

“Investigations with third-party cybersecurity experts are continuing. 

“It is important to note that all information in the possession of cybercriminals is a result of illegal activities and therefore the acquisition, use, and dissemination of the same is a criminal offense,” it added. 

CCDMA said it is working closely with law enforcement and other relevant authorities, including the Ministry of Communications and Digital, as well as CyberSecurity Malaysia in the ongoing thorough investigation.  

“We are also working to identify the specific information that has been illegally accessed and update the customers that have been affected,” it said. 

CCDMA will continue to mitigate the impact of the breach and reach out directly to all customers. 

“Our staff will also assist customers by advising them in dealing with matters related to the breach. 

“We are gradually bringing our systems back online in stages and will provide an official update accordingly,” it added. 

Previously, on March 30 this year, CCDMA decided to take some of its operational systems offline temporarily to prevent further risks after its information technology system was breached. 

To address concerns, CCDMA customers can contact its dedicated call centre at 03-26167766 or click https://www.akpk.org.my/branches to find the nearest branch. – Bernama, April 26, 2023.