THE Ministry of Communications and Digital is looking into ways to ensure telecommunications companies provide service that at the very least meets their promises to customers, said Minister Fahmi Fadzil.

“I also use the internet at home but in terms of speed, there are several issues. Some may be technical, some may be related to the time the internet is used, which is probably peak hours.

“It is the same problem with the broadband wireless access made available at the Orang Asli settlement in Gua Musang.

“We didn’t expect it for at least two years, but in just a couple of months, there has already been network congestion,” he said in Sungai Petani today, adding that network coverage in certain areas was also an issue for investigation.

Fahmi said the problem of dropped calls caused by technical issues related to network sharing between telecommunication towers is also expected to be co-ordinated between companies by June.

“This is a problem that I have asked the Malaysian Communications and Multimedia Commission to examine further. It may take time, but I believe we can implement a basic solution by June,” he said.

Meanwhile, Fahmi said the fixed broadband unity package launched today offers broadband services with a speed of up to 30Mbps and unlimited data for RM69 a month and a 24-month subscription contract.

He said this is 22% cheaper than the current package price of around RM89 with the same specifications, which translates to savings of RM480 by the end of the contract period.

“This package is in line with the unity government’s commitment to reduce the cost of living for the B40 group, Malaysian Armed Forces veterans, police retirees, Malaysian Maritime Enforcement Agency retirees, persons with disabilities and the elderly,” he said. – Bernama, March 30, 2023.