KEY performance indicators (KPIs) for ministry secretaries-general and department directors-general must be based on the Malaysia Madani concept’s strategic cores and values, said Chief Secretary to the Government Mohd Zuki Ali. 

Zuki, while delivering the mandate to civil servants, which was carried out in a hybrid manner today, said the move is in line with the implementation of KPI Madani by the cabinet, as agreed in a January 18 meeting and January 15 cabinet members’ retreat. 

He said every ministry and department should examine the vision, framework, and core values of the Malaysia Madani concept and use them as a guide to set their respective KPIs. 

“The KPIs must be clearly based on Madani’s strategic cores to support the agenda. 

“A people-friendly approach will be given priority by all government agencies, as the government understands the importance of efficiency and quality of public services in improving the people’s well-being,” he said. 

Zuki said the evaluation of KPI Madani for secretaries-general and directors-general needs to take into account global benchmarks, such as the Ease of Doing Business Index, World Competitiveness Ranking, Global Competitiveness Index, Global Innovation Index and Human Development Index.

To realise the Malaysia Madani agenda, several initiatives have been undertaken, including by creating the Performance Acceleration and Coordination Unit, formerly known as the Shared Prosperity Delivery Unit. 

This agency will be responsible for ensuring the planning, implementation, monitoring and improvement of Malaysia Madani initiatives and programmes by all ministries and departments run smoothly, Zuki said. – Bernama, February 9, 2023.