POLICE are investigating an allegation that several employees of an express bus company acted rudely and disrespectfully towards a passenger who felt shortchanged at the Larkin Bus Terminal last Friday.

Johor Baru Selatan district police Raub Selamat said the probe is being carried out following a 45-second viral video showing the incident and a police report by the 34-year-old passenger.

He said it was due to a misunderstanding between the passenger and four employees of the express bus company.

“Our initial investigation found that the complainant was dissatisfied as the VVIP express bus was changed to a regular express bus.

“The price of the express bus ticket purchased was RM95. It led to a mismatch in what the passenger was promised, giving rise to the misunderstanding,” he said in a statement today.

He said police would call the bus company to assist in identifying and tracing the four individuals.

Anyone with information related to the incident can contact the district police headquarters at 07-2182323 or any nearby police station.

Earlier, three videos lasting between 31 and 45 seconds went viral. They showed footage of an altercation between four workers and a passenger who was believed to have bought a VVIP express bus ticket from Larkin Bus Terminal to Butterworth, Penang, for RM95, but after the bus left the terminal, an employee instructed him to switch to a sightseeing bus. – Bernama, June 5, 2022.