THE Transport Ministry is looking into e-hailing services and holding discussions with the service providers following complaints that the increasingly expensive fares are becoming a burden to consumers.

Its minister, Wee Ka Siong, said he had instructed the top officials to call the companies involved to provide an explanation and clarification on the alleged increase in fares.

“An increase from RM20 to RM70 in the current situation is seen as burdensome to the people. So I think as a policymaker, we will see if any party is taking advantage to make a profit,” he told reporters after visiting the LRT service lifts and escalators at the Ampang Park light rail transit station today.

“I’ve also asked the Land Public Transport Agency to review and ask the companies to explain what really happened.

“In a day or two, I expect them to give an explanation so that we can see in terms of what we should do and whether to encourage more competition.”

Wee also said the ministry will not compromise with any company found trying to take advantage by increasing fares or companies seeking to manipulate e-hailing fares to make a profit.

The fares of the service reportedly increased by up to 400% during peak hours, sparking discontent among consumers and calling for government intervention. – Bernama, May 22, 2022.