THE Malaysian Aviation Commission (Mavcom) has called on consumers affected by indiscriminate flight schedule changes to lodge complaints with their respective airlines to ensure they receive proper care and reimbursement.

The Malaysian aviation consumer protection code (MACPC) requires airlines to resolve consumer complaints within 30 days, it added.

Mavcom executive chairman Saripuddin Kasim said consumers need to be well-informed of their rights and made aware that airlines and other aviation service providers must resolve their complaints within 30 days.

“This also applies to other aviation-related issues, including flight cancellation, mishandled baggage and so on,” he said in a statement today.

He said the commission has assisted more than 22,000 consumers since its inception in 2016.

Mavcom “stands firm that consumer rights should continuously be upheld by airlines and is well underway with its investigation of flight schedule disruptions by all airlines over the recent festive period”.

The outcome of the investigation will be made known and announced in due time, he added.

The commission previously imposed RM4.7 million in penalties on airlines for non-compliance with the MACPC.

Consumers who are dissatisfied with the resolution provided by their airlines or have not received a response can forward their complaints via the FlySmart website or mobile app.

They can also contact the hotline at 1800-18-6966 for calls within Malaysia or 03-7651-2777 for calls outside Malaysia. – Bernama, May 13, 2022.