Consumers told to lodge complaints over flight rescheduling issues

Mavcom says consumers need to be well-informed of their rights and made aware that airlines and other aviation service providers must resolve their complaints within 30 days. – The Malaysian Insight file pic, May 13, 2022.

THE Malaysian Aviation Commission (Mavcom) has called on consumers affected by indiscriminate flight schedule changes to lodge complaints with their respective airlines to ensure they receive proper care and reimbursement.

The Malaysian aviation consumer protection code (MACPC) requires airlines to resolve consumer complaints within 30 days, it added.

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