Big fines for SOP violation keeping customers away, say eatery owners

Khoo Gek San

Kopitiam business has been badly affected since the pandemic hit the country and made worse by the imposition of large fines for SOP violation. – The Malaysian Insight file pic, April 5, 2021.

FEAR of being hit with a RM10,000 compound fine for breaching standard operating procedures (SOPs) has kept customers away, said eatery owners.

They told The Malaysian Insight that this, coupled with the inconsistent enforcement of the SOPs, has resulted in a 40% drop in business.

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