THERE are several issues regarding the management of MRT Line 1 that needs to be addressed even though its objective of delivering an effective, efficient, integrated and safe option to commuters has been achieved, said Series 3 of the Auditor-General’s Report 2018.

The audit entailed the assessment of the line’s management from December 16, 2016 to January 31, 2019, focusing on the performance and management of the rail system.

The report highlighted a few weaknesses, such as the repeated malfunctions and breakdowns which have yet to be resolved, although the defects liability period (DLP) ended on January 14, 2020.

It said the delay in train arrivals can affect commuter satisfaction levels.

As such, the report outlined several issues which need to be addressed by MRT Corp and Prasarana.

“MRT Corp has to ensure that the repair works on reported damages are immediately undertaken by the work package contractor (WPC), and the time period for the repair works must be fixed,” it said.

The company must also manage the repairs effectively and conduct in-depth studies on repairs which requires a permanent solution to prevent it from recurring after the certificate of making good defects (CMGD) has been issued.

“MRT Corp has to ascertain that all matters pertaining to the computerised maintenance management system are resolved by the WPC so that the system can be fully utilised by Rapid Rail for a more effective management and monitoring of maintenance works.

“MRT also has to amend the DLP procedures according to the current implementation and review the procedures to ensure that damages are quickly repaired,” the report said.

It added that Prasarana has to improve its complaints mechanism to determine the time it takes to address the complaints in order to strengthen its service management. – Bernama, July 14, 2020.