THE Communications and Multimedia Consumer Forum of Malaysia (CFM) urged internet service subscribers to put themselves in the loop in regard to the new terms and conditions determining the fixed broadband price.

The Malaysian Communications and Multimedia Commission (MCMC) had recently announced that broadband pricing has been lowered by up to 56%.

Currently the cheaper prices are offered by four telcos: Celcom, Maxis, TIME and TM.

“The revision of the broadband price is something new, but consumers are not getting enough information,” said CFM chairman Mohamad Yusrizal Yusoff in a statement.

The statement said the organisation was receiving queries and complaints via social media on insufficient information about price, speed and other relevant details.

Yusrizal said certain packages came with contract extensions and telco subscribers needed to contact their service providers for clarification.

Meanwhile, beginning at various points this year, Celcom, Maxis, TIME and TM has offered new fixed line broadband packages to their subscribers.

Celcom is not offering a discount to existing customers who do not not upgrade to a new speed, while Maxis is offering a price reduction to those who do not want a speed upgrade.

TIME says customers may keep their internet speed at a cheaper price, while TM will automatically upgrade customers to the new speed.

For more information, visit http://www.consumerinfo.my/jalur-lebar/?lang=ms. – Bernama, October 23, 2018.