THE Auditor-General’s Report 2021 Series 1 released today revealed that the objectives of the e-services project by service companies of the Transport Ministry, Home Ministry, Road Transport Department and Immigration Department were not fully achieved as the service management aspects were not implemented efficiently and effectively.

“It cannot be denied that the electronic government concession service project or the e-service helps the government to expand the delivery of services to the people, but its objectives have not been fully achieved,” it said.

“But the delay in finalising the agreement has resulted in the payment of service charges outside the agreement amounting to RM73.43 million made through special exception approval.

“Poor management of agreements also caused late remittance of revenue amounting to RM38.94 million in the Road Transport Department and RM252.01 million in the Immigration Department into the government account, resulting in the revenue not being accounted for according to the timeframe.

“The penalties amounting to RM1.56 million payable to the Road Transport Department have also yet to be settled by the service companies.”

Apart from that, the report also revealed that 10,726 unsuccessful application transactions involving RM19.74 million were still kept in the service companies’ banks.

The report said 7,586 motor vehicle licence (LKM) renewal transactions amounting to RM690,000 were made from September 2021-March 2022 through identity document kiosks that were not deactivated despite the agreement not allowing renewal of LKM in Sabah and Sarawak.

The auditor-general recommended that the Immigration Department speed up the process of finalising the additional agreement to prevent payments outside the agreement from recurring and in case of recurrence, AP59 financial rules should be referred to since the financial rules of payment are not followed.

“The Road Transport Department and Immigration Department need to ensure that payment collection and remittance procedures are clear and in order so that government revenues can be managed well and efficiently,” the report read.

“Remittances must be made within the set timeframe so that government revenues are accounted for immediately and penalties must also be imposed on service companies within the appropriate timeframe.”

The report added that the two departments also need to ensure the security of data entered by users on the service company’s portal to avoid the risk of misuse and leakage of users’ personal data. – Bernama, August 3, 2022.