WORKS Minister Fadillah Yusof has directed PLUS Malaysia Bhd to find a solution to the congestion reportedly happening at its toll plazas following the implementation of the radio frequency identification (RFID) system.

According to him, the pioneering RFID system implemented by PLUS was supplied by Touch ’n Go Sdn Bhd (TnG).

“I have contacted them (PLUS and TnG) after receiving complaints and I have asked them to explain to the public and come out with a solution (to the problem) arising from the implementation of RFID,” said Fadillah when met by the media after observing the opening of the Dengkil bridge at FT31 (Jalan Banting-Semenyih) Section 20.80 today.

“When it is a pioneering project, it will face certain issues that need to be solved.”

Online media and netizens have claimed that the traffic at several toll plazas such as Bandar Seri Putra, Bangi and Sungai Besi had become congested following the implementation of RFID.

On December 16 last year, the Works Ministry said toll transactions using the RFID system for private light vehicles will be implemented at the Juru route in Penang to Skudai in Johor on the North-South Highway on January 15.  

RFID allows highway users to enjoy a smoother journey without having to stop in RFID lanes at a speed of 30 kph through touchless toll transactions.

It also offers digital cash security and cashless top-ups through the use of Touch ’n Go eWallet without having to visit top-up counters.

Fadillah said the implementation of RFID is a pilot project with a limited number of toll plazas installed with the facility and hence, the TnG and SmartTAG lanes are still maintained.

“We have not made it compulsory for highway users to use RFID,” he added. – Bernama, January 17, 2022.