Airlines should refund tickets to customers, says Mavcom

Mavcom says airlines should refund tickets purchased by customers for flights that have been cancelled due to the Covid-19 pandemic. – The Malaysian Insight file pic, February 22, 2021.

THE Malaysian Aviation Commission (Mavcom) is insistent that airlines should not fail to refund affected consumers for flights that had been cancelled as a result of international and local travel restrictions necessitated by the Covid-19 pandemic.

In this regard, Mavcom said it will continue to discharge its duties under the Malaysian Aviation Commission Act and the Malaysian Aviation Consumer Protection Code.

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