CIVIL servants must abide by the principle of neutrality and professionalism, and respect that the separation of power is an essential element in the rule of law, as enshrined in the federal constitution.

Chief Secretary to the Government Mohd Zuki Ali said it was important for the public service to give the best customer experience to honour the people’s hope for an efficient, clean and trustworthy government administration.

“The public service, which drives the full implementation plan from the drafting process up to national policy formulation and implementation, is the key to the nation’s success for the well-being of the people.

“In preparing the nation to become a developed nation, the efficiency of its public service delivery must continue to be strengthened so as to support economic growth and increase productivity for mutual prosperity,” Zuki said in a Facebook post today.

He said civil servants should also adhere to five key principles, namely, togetherness, interaction, dynamism, service quality and culture of integrity, in driving service excellence.

Zuki also urged civil servants to act in tandem with technological advancements and the fourth industrial revolution (IR4.0).

“The use of technology will enable the people to deal effectively with various government agencies no matter where they may be,” he said.

Zuki also reminded civil servants to always maintain harmony, work as a team and have frequent interactions with each other.

“Plan your work well so that work processes can be simplified and accelerated.

“I urge all civil servants to be facilitators when dealing with the people. Always extend your best service to them.” – Bernama, February 15, 2020.